Accu-Chek Performa Errors / Error Messages

20130125 064801

Accu-Chek Performa Errors

I am getting this error,so I can not monitor my glucose,because of this error ?. This question is common those who using Accu-Chek Performa glucometer .



Error E1 – The test strip is damaged. Remove the test strip and reinsert it, or replace it if damaged. Verify that the code number on the test strip container matches the code number printed on the code chip currently inserted in the meter. If the message reappears, call Roche.

Error E2 – The code chip is incorrect. Turn off the meter and insert a new code chip. If this does not fix the problem, call Roche.

Error E3 – Your blood glucose may be extremely high or a meter or a test strip error has occurred. If this confirms how you feel, contact your healthcare professional immediately. “Unusual Test Results.” If this does not confirm the way you feel, run a control test with your control solution and a new test strip. If the control result is within the acceptable range, review the proper testing procedure and repeat your blood glucose test with a new test strip. If the E-3 code still appears for your blood glucose test, your blood glucose result may be extremely high and above the system’s reading range. Contact your healthcare professional immediately.

Error E4 – Not enough blood or control solution was drawn into the test strip for measurement or was applied after the test had started. Discard the test strip and repeat the test.

Error E5 – The code chip is from an expired lot of test strips. Ensure the code chip number matches the code number on the test strip container. Make sure the time and date in the meter are correct.

Error E6 – Blood or control solution was applied to the test strip before the flashing drop appeared on the display. Discard the test strip and repeat the test.

Error E7 – An electronic error occurred or, in rare cases, a used test strip was removed and reinserted. Turn the meter off and on, or take the battery out for 20 seconds and reinsert it. Perform a blood glucose or control test. If the problem persists, call Roche.

Error E8 – The temperature is above or below the proper range for the meter. Refer to the test strip package insert to an area with the appropriate conditions, wait five minutes, and repeat the test. Do not artificially heat or cool the meter.

Error E9 – The battery is almost out of power. Change the battery now.

Error E10 – The time and date settings may be incorrect. Make sure the time and date are correct and adjust, if necessary.


About the Author all posts by Sandheep →


  1. Jos Hogan<span class="comment-author-location"> from Santo Domingo, 05, Dominican Republic</span>Jos Hogan<span class="comment-author-location"> from Santo Domingo, 05, Dominican Republic</span>11-09-2013

    the flashing drop is not appearing on the display

  2. Mrs Smith<span class="comment-author-location"> from United Kingdom</span>Mrs Smith<span class="comment-author-location"> from United Kingdom</span>02-04-2014

    Getting really annoyed with the e-4 error code. My dog is diabetic & its taking a few extra seconds to get enough blood for the test strip, but it errors before I can get enough on there. Wasted 8 strips so far. Its proving to be expensive. I wouldnt recommed Accu-Chek.

  3. Tracy<span class="comment-author-location"> from South Africa</span>Tracy<span class="comment-author-location"> from South Africa</span>04-15-2014

    my machine isn’t powering on even after i put a new battery what can it be

    • R S Raghav<span class="comment-author-location"> from Ghaziabad, Uttar Pradesh, India</span>R S Raghav<span class="comment-author-location"> from Ghaziabad, Uttar Pradesh, India</span>10-28-2015

      Display screen show breaking digital figures after changing a new cell/bettry.

  4. Dog lover<span class="comment-author-location"> from Malaysia</span>Dog lover<span class="comment-author-location"> from Malaysia</span>04-25-2014

    The vet recommended it. Unfortunately it’s bad with loads of error messages. Wasted 5 strips yesterday and today 6 strips… Bad Quality (?) and expensive strips

  5. C. O.<span class="comment-author-location"> from Beaumont, TX, United States</span>C. O.<span class="comment-author-location"> from Beaumont, TX, United States</span>08-18-2014

    E-1 messages due to leaving test strip container open for long time. Humidity can make them not work like in a bathroom.

  6. e7 error coming up on my Accu-Chek Performa.Fooled the steps on line but is still re occurring.What can be done.

  7. Babita<span class="comment-author-location"> from Delhi, Delhi, India</span>Babita<span class="comment-author-location"> from Delhi, Delhi, India</span>08-16-2015

    I am using accu check go. But now I am facing E4 error before using blood for test.
    I have not applied blood but after a fresh strip is used it was showing E4.
    Hence I am unable to check my sugar by this accu chek go

  8. Just saved me life :D, i was gettign E9 error, i though the machine is gone but replaced the battery and i’m all good!

  9. Good day! E-1 appeared when I inserted the new strip and afterwards it shuts off automatically.I removed the strip and when the time that I inserted it again, the machine is not working anymore..Any problem with it.?thank you.

  10. Suprabhat<span class="comment-author-location"> from Gurgaon, Haryāna, India</span>Suprabhat<span class="comment-author-location"> from Gurgaon, Haryāna, India</span>09-25-2015

    Yes Babita,,same is the case with me also…error message comes even before blood sample is taken–Delhi 9810778846

  11. Mine is a new meter bought a month ago. Now getting error messages. Very frustrating!!
    I am in Singapore. Hope Rocha has an international free line !!

  12. Lakhitha<span class="comment-author-location"> from Sri Lanka</span>Lakhitha<span class="comment-author-location"> from Sri Lanka</span>12-05-2015

    i replaced the battery of my ACCU-CHECK perorma blood glocose meter. when i turn on the meter, code exp message was displayed.could you tell how to fix this problem

  13. John Blakeman<span class="comment-author-location"> from London, London, United Kingdom</span>John Blakeman<span class="comment-author-location"> from London, London, United Kingdom</span>01-06-2016

    I have used 10 strips and all I get is message e-6 why is this ??

  14. alhon<span class="comment-author-location"> from Islamabad, Islāmābād, Pakistan</span>alhon<span class="comment-author-location"> from Islamabad, Islāmābād, Pakistan</span>01-17-2016

    E5 error coming up on my Accu-Chek Active. i m very upset bkaz i can,t purchased new one. plz tell me how it can b fixed.

  15. Mouhib<span class="comment-author-location"> from Turkey</span>Mouhib<span class="comment-author-location"> from Turkey</span>01-29-2016

    E-7 this is the result gives me
    I have tried many time to solve it.. But still have the same problem..
    Removed the battery for 20 seconds and insert them back. Power on then perform blood.. But still the same problem

Leave a Reply